UPS, USPS & FedEx
Smaller items such as lighting, accessories, art, mirrors and rugs ship by parcel carrier. You receive a tracking number by email once your order ships; items may arrive in multiple boxes or at different times.
Shipping & Delivery
Shipping &
Shipping &
White Glove Delivery
Committed to delivering your luxury furnishings with the utmost care and efficiency. Our dedicated logistics specialists determine the best shipping method for your order, so delivery feels seamless from selection to arrival.
Shipping Methods
The right delivery for every piece
We ship across the 48 contiguous United States using the most reliable carriers. Orders to Alaska, Hawaii and international destinations receive a customized shipping quote.
Curbside Delivery
For larger items, the carrier unloads your order at the sidewalk or driveway with no appointment required. Bringing items inside, unpacking, assembly and debris removal are the customer's responsibility.
White Glove Service
Recommended for large, heavy or fragile pieces: delivery to your preferred room, unpacking and placement, and removal of all packaging. The delivery service contacts you to schedule an appointment.
Service Details
Good to know before your delivery
White Glove Includes
- Delivery to your preferred room
- Unpacking and placement of items
- Removal of packaging materials
- Scheduled appointment with the delivery service
- Please prepare the space in advance; the team will not move existing furniture
Important
- Delivery changes are coordinated directly with the shipping service
- Cancel or reschedule at least 72 hours in advance to avoid additional fees
- Address or delivery date changes may incur additional charges
- Custom and made-to-order pieces typically have 8 to 24 week lead times
Order Timeline
From order to arrival
01
Processing
Once payment is received, we review and process your order within 72 hours. Your sales representative shares estimated shipping timelines, including any backorder or preorder dates.
02
Production
Many curated pieces, including upholstery, artwork, rugs and mirrors, are made to order and are not warehoused, so lead times range from 8 to 24 weeks.
03
In Transit
UPS or FedEx orders typically arrive 4 to 8 business days after leaving the factory; White Glove or threshold delivery usually takes 3 to 6 weeks.
04
Delivery
Parcel shipments include tracking by email. For White Glove orders, the delivery service contacts you directly to schedule your appointment.
Delivery Area
Where we deliver
Our local team serves the Dallas-Fort Worth area, and we ship across the 48 contiguous United States. Alaska, Hawaii and international orders are quoted case by case.
Dallas-Fort Worth Area
- Dallas, TX
- Fort Worth, TX
- Plano, TX
- Frisco, TX
- Richardson, TX
- Arlington, TX
- McKinney, TX
- Allen, TX
- Southlake, TX
- Grapevine, TX
- Highland Park, TX
- University Park, TX
Nationwide
- Shipping across the 48 contiguous United States
- Alaska and Hawaii by custom quote
- International destinations by custom quote
- Email contact@saracarrollhome.com for a personalized quote
FAQ
Frequently Asked Questions
When will my order ship?
Once your payment is received, our team will review and process your order within 72 hours. Please note that this does not guarantee shipment within 72 business hours. Your sales representative will provide estimated shipping timelines when your order is placed. If an item is on backorder or preorder, those timelines will also be communicated at that time.
Many of our curated pieces, including upholstered furniture, artwork, rugs, and mirrors, are made-to-order. Since these custom items are not warehoused, lead times can range from 8 to 24 weeks. For updates on your order status, please reach out to us at contact@saracarrollhome.com.
How long will it take for my order to arrive?
Estimated delivery times depend on the shipping method used:
- UPS or FedEx: Orders typically arrive within 4-8 business days after leaving the factory.
- White Glove or Threshold Delivery: Orders usually take 3-6 weeks after leaving the factory.
Please keep in mind these timelines are estimates and apply only once the item has shipped.
Will I receive tracking details once my order is shipped?
- For items shipped via UPS or FedEx, you will receive an email with tracking information once your order has been dispatched.
- For items shipped via White Glove Delivery, you will be notified once your order ships. The White Glove Delivery service will then contact you directly to schedule a delivery appointment.
Will all of my items arrive at the same time?
Whenever possible, we strive to ship your items together. However, due to variations in shipping methods and manufacturing locations, items may arrive separately. For example, a large furniture piece such as a sofa will ship via White Glove Service, while smaller items like candles or accessories may ship via UPS or FedEx.
Can I change my shipping address?
We understand that things can change.
- If you request an address change within 24 hours of placing your order, we will do our best to accommodate it.
- After 24 hours, a $500 change fee will apply to process the update.
- Once an order has shipped, we are unable to change the delivery address.
Ready When You Are
Questions about your
Questions about your
shipping options?
Serving the Dallas-Fort Worth area and shipping nationwide from our Dallas Design District showroom.